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Reyna Lopez - General Manager, Deck Operations

Location: Guadalajara, Mexico

Compensation range discussed: $2,000 to $2,800

LinkedIn Profile | Email: reyna.lopez@gmail.com | Phone Number: +52 477 404 2362

Summary

Project Manager with a Degree in International Business and over 10 years of experience bridging Commercial Real Estate and IT for global firms like JLL and Cognizant. She has led projects for US-based companies like Baxter and managed large-scale software deployments for major retail clients with operations across North, Central, and South America. As a Project Manager, she leads cross-functional teams of approximately 30 members—including testers, developers, and architects—spread across the US, LATAM, and India. Proficient in Jira, Azure, and Agile methodologies (Scrum & Kanban), she combines operational rigor with technical project execution to ensure alignment across numerous stakeholders and international teams.

Meet Reyna

This video from our screening interview provides a look into Reyna's background and experience:

Candidate Snapshot

US-Based Real Estate & IT Experience

• 10+ years of project management experience working with US-based companies in both the Commercial Real Estate and IT sectors.

• At JLL, managed the setup of corporate offices in Guadalajara for a client portfolio that was 50-60% US-based.

• Led a high-stakes airport remodeling project, reporting directly to a board with a majority of US members.

• Traveled to the Chicago headquarters of the pharmaceutical company Baxter for stakeholder alignment and requirements management.

• Manages software projects for major US retail and beverage clients at Cognizant, overseeing deployments across North, Central, and South America.

Operations & Team Leadership Experience

• Team Leadership: Leads cross-functional, international teams of approximately 30 members, including testers, developers, and architects, coordinating efforts across the US, LATAM, Europe, and India.

• Stakeholder Alignment: Manages complex projects involving over 35 stakeholders and 10 technical leaders, ensuring strict alignment on objectives, timelines, and deliverables.

• Administrative Oversight: Handles administrative team management, including PTO and scheduling, to ensure full project coverage and operational continuity.

• Process Development: Contributes to the continuous development of best practices and tools to improve overall efficiency and support business growth plans.

Education

• Bachelor of Science in Computer Systems Engineering | Guanajuato University, Mexico (Expected 2026)

• Master of Business Administration (MBA) | European Business School, Barcelona (2020)

• Master’s Degree in Innovation for Business Development | ITESM Campus León, Mexico (2013)

• Bachelor’s Degree in International Business | ITESM Campus León, Mexico (2010)

Tools & Technologies

• Project Management: Jira, Azure DevOps (Boards), Tempo, Workday, ServiceNow, Trello, Monday.

• Productivity: Microsoft Office 365 (including Project and Visio), G Suite.

• Methodologies: Agile (Scrum), Waterfall.

Key Qualifications & Highlights

• AI & Innovation Initiative: Proactively proposed an internal AI tool in a company contest designed to predict project change requests and timeline risks. The tool analyzes historical project data, team availability, and leadership approval patterns to forecast potential bottlenecks and improve delivery accuracy.

• Strategic Leadership in a High-Growth Scenario: Led a critical project for a global beverage company where the scope unexpectedly doubled from 2,000 to 4,000 device updates without a deadline extension. She immediately re-estimated resources, built a new strategic plan, and successfully negotiated the necessary adjustments with the client, ensuring project success under high pressure.

• Coaching & Accountability Framework: Fosters a culture of autonomy and accountability by coaching team members to present directly to clients and act as "backup leaders." This approach ensures operational continuity, develops team skills, and allows her to maintain a strategic focus on project delivery and stakeholder management.

Screening Interview - Key Observations

• Systematic ‘0-to-1’ Operator: When asked about building processes from scratch, she detailed a high-pressure project for a major retail client with a one-month deadline. Her immediate approach was to map all internal and external stakeholders, identify process timeframes, and proactively assess operational risks, including IT maintenance schedules, team PTO, and external vendor lead times. This demonstrates a structured, preventive approach to building resilient workflows in a fast-paced environment.

• Strategic Response to Scaling: She described a critical project for a beverage company where the scope unexpectedly doubled from 2,000 to 4,000 device updates without a change in deadline. Her first action was not to simply absorb the work, but to immediately quantify the impact, estimate the new resource and budget requirements, and present a data-backed case to her leadership. This highlights her ability to strategically manage high-growth pressures and to lead complex client negotiations grounded in operational realities.

• Mentorship-Driven Leadership Style: Her leadership philosophy centers on developing team autonomy and capability. She actively coaches team members to become "backups" by having them present directly to clients, giving them exposure and ownership. She fosters a supportive environment and serves as a safety net for junior members during these presentations, demonstrating a focus on building a resilient, skilled, and confident team rather than just managing throughput.

• Career Intentionality & Remote Preference: The candidate is passive in her job search and has confirmed she is not in any other interview process. Her primary motivator for exploring new opportunities is her explicit preference for a fully remote role, having turned down other offers that required in-person work.

• Question for the Hiring Team: She asked about the specific time zones the various teams operate in, indicating she is already considering the logistical coordination required for a globally distributed team.