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Iván Madrigal | Deck Operations Manager

Location: Santo Domingo, Costa Rica

Compensation range discussed (USD): $2,000 - $2,800

LinkedIn Profile | Email: [email protected] | Phone: +506 8899 3659

Summary

Project Manager with 8+ years of experience in finance system solutions within SSC environments. Holds an MBA in Technology Management and a degree in Finance and Banking. Proficient in both Lean Agile and Waterfall methodologies, he has successfully managed over 100 projects, from small initiatives to multimillion-dollar ventures, ensuring project delivery on time and within budget. His background spans IT, finance, construction, and healthcare, involving engagement with stakeholders across the US, LATAM, EU, and India. He has extensive experience in Robotic Process Automation (RPA) within finance, covering process improvements across O2C, P2P, R2R, and FP&A

Candidate Snapshot

US Market & International Management

→ US Market Exposure: Engaged with multiple internal and external stakeholders in the US, LATAM, EU, and India. Experienced in working with US clients and companies across various industries, including IT, healthcare, and finance.

→ International Experience: Travelled to Brazil and the US for various workshops and trainings according to project needs. Holds experience within multinational organizations.

Project & Program Leadership

→ Results-Driven Portfolio Management: Successfully managed more than 100+ projects, from small-scale initiatives to multimillion-dollar ventures, ensuring alignment with organizational goals and client satisfaction.

→ Cross-Industry Project Delivery: Led complex projects across various sectors, including IT, construction, healthcare, and finance. Developed project scopes, timelines, and budgets, and implemented strategic plans to meet business objectives.

→ Stakeholder Engagement: Effectively engaged with multiple internal and external stakeholders and routinely updated upper management on project status and progress.

Process Automation & Business Analysis

→ RPA/Automation Focus: Specialized in Robotic Process Automation (RPA), developing process improvement solutions across various finance departments (O2C, P2P, R2R, and FP&A). Identified automation opportunities and provided user consultations on automated systems.

→Business Analysis Expertise: Conducted requirements gathering, negotiated project scope, defined business requirements, and created documentation, including Business Requirement Documents (BRD) and detailed design documents. Experienced in using Agile methodologies to design and configure solutions.

Education

○ MBA with Technology Management | Universidade Latinoamericana de las ciencia y Technologia. (ULACIT)

○ Bachelor of Finance and Banking | Universidad Hispanoamericana (2015-2018)

Tools Used

○ Microsoft Excel | Expert (12+ years)

○ SAP (Finance & Reporting modules) | Advanced (8 years)

○ Jira / Confluence | Advanced (7 years)

○ Power BI / Tableau | Advanced (6 years)

○ MS Project / Smartsheet | Intermediate (5 years)

○ ServiceNow | Intermediate (4 years)

○ Workday (Financials & HCM) | Intermediate (3 years)

○ UiPath | Intermediate (3 years)

○ SQL (SQL Server, Oracle, MySQL) | Intermediate (2 years)

○ Salesforce | Intermediate (2 years)

○ Microsoft Power Automate | Intermediate (2 years)

Meet Iván

This video from our screening interview provides a look into Iván's background and his experience. Please note there are some audio issues in the recording, but we've included it to give you a preliminary view of the candidate.

Key Qualifications & Highlights

Team Leadership & Cross-Functional Collaboration

○ Diverse Team Management: Managed and supported various project teams, including those focused on RPA/Automation (6–8 developers, business analysts, testers), Analytics & Reporting deployment (10–12 regional analysts and project specialists), and Finance Operations (12–15 analysts and operations specialists).

○ Geographically Distributed Teams: Successfully led and supported cross-functional, geographically distributed project teams to achieve desired outcomes across different regions (LATAM, U.S., EU, and India).

○ Leadership Style: Adept at leading diverse teams, fostering a collaborative environment, and driving project success through effective communication and motivation.

○ Stakeholder Engagement: Routinely coordinated with horizontal workstreams to address interdependencies, lead project governance bodies, and engage with main stakeholders like Finance Directors, global operations managers, and C-level program leadership.

Operations Optimization & Process Improvement

○ Automation Focus: Specialized in process improvement and Robotic Process Automation (RPA), developing solutions across finance functions (O2C, P2P, R2R, and FP&A) to increase efficiency in global operations.

○ Process Analysis & Documentation: Proficient in business process mapping, including process flows, data flow diagrams, and feasibility studies.

Project Delivery & Risk Management

○ Large-Scale Project Portfolio: has managed more than 100+ projects ranging from small-scale initiatives to multimillion-dollar ventures.

○ Strategic Project Planning: Expert in developing project scopes, timelines, and budgets, and implementing strategic plans to meet stringent business objectives.

Top Team Leadership Achievement (Star Method)

→ Situation:

One of the biggest challenges he faced was that the finance operations team was burdened with high-volume, manual billing reconciliations. These processes were time-consuming, error-prone, and preventing the team from focusing on more strategic work. Leadership wanted faster cycle times, cost savings, and higher accuracy.

→ Task:

He led a team of 8 automation specialists and analysts within the RPA/automation program. His purpose was to deliver process automation solutions that would specifically address the billing reconciliation challenge and improve overall efficiency in finance and operations across multiple regions.

→ Actions:

-Process Mapping: He coordinated with stakeholders in Finance and IT to fully map the existing billing process and all critical pain points.

-RPA Implementation: Guided his team to design and implement RPA bots that automated data extraction, validation, and posting into the ERP.

-Quality Assurance: Introduced a structured UAT framework to ensure regional finance teams trusted the automation.

-Change Management: Provided training sessions so the business users understood the new workflow and had confidence in the results.

→ Results:

-Reduced reconciliation time by 70% (from 4 hours per cycle to under 1 hour).

-Improved accuracy to 99.8%, nearly eliminating manual errors.

-Generated annual cost savings of $250K+ by reducing overtime and rework.

-Received recognition from senior leadership as a best practice to replicate in other regions.

Screening Interview - Key observations

→ Core Competencies & Experience:

Possesses nearly 8 years of experience as a Project Manager, with strong expertise in driving global transformation initiatives. His experience is concentrated in USA-focused transformation projects and process improvement within finance organizations.

→ Leadership

He is highly passionate about managing people. He adopts a pragmatic approach, encouraging and empowering team members to make their own decisions while providing guidance and help