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Hulyãn Anzoategui | Deck Operations Manager

Location: Curitiba, Brazil

Compensation range discussed (USD): $2,000 - $2,800

LinkedIn Profile | Email: hulyan04@gmail.com | Phone: +55 41 99624-3561

Summary

Operations Manager with 7+ years of experience, primarily in the Real Estate (CBRE), banking, healthcare, and telecom industries, supporting mainly with US-based clients (Google, Starbucks, Santander). Hulyãn is experienced in directly leading teams of 11 to 22 analysts, focused on achieving strict SLAs and client satisfaction. A key accomplishment includes establishing one global financial procedure in Salesforce for Service Centers across five countries (including the United States, Brazil, Mexico, the Philippines, and Poland). His value centers on training hires throughout accounts in different countries, standardizing operational processes, managing financial risk, and applying data analysis to ensure KPI compliance within multidisciplinary and international environments.

Candidate Snapshot

Real Estate, Operational & Financial Management:

→Led the standardization of financial processes by implementing a single global procedure in Salesforce for CBRE's Portfolio Services across five countries (Brazil, Mexico, the United States, Manila, and Warsaw), ensuring accurate and timely report delivery and compliance.

International Team Leadership:

→Managed and developed teams ranging from 11 to 22 analysts, focusing on talent training and maintaining high performance.

Team Leadership:

→Direct leadership of high-stakes teams of up to 23 people focused on regulated customer complaints and operational delivery, with a focus on coaching and quality.

Global Capacity Development:

→Trained new hires across multiple countries, including the successful launch of a new Service Center in India, ensuring a comprehensive understanding of business and Portfolio Services guidelines.

Results-Driven Performance:

Consistently achieved Key Performance Indicators (KPIs) centered on Service Level Agreements (SLAs), timely delivery of financial reports, and fostering client relationships.

Education:

→ Postgraduate Degree in Marketing Intelligence | NOVA IMS Information Management School (2022)

→ MBA in Strategic Management | Universidade Federal do Paraná (2022)

→ Bachelor's Degree in Management | Universidade Federal do Paraná (2013)

Certifications:

→People Management Bootcamp | CBRE (2020)

Meet Hulyãn

This video from our screening interview provides a look into Hulyãn's background and his experience.

Key Qualifications & Highlights

Real Estate Experience

○Global Process Standardization: Led the initiative to establish a single financial global procedure implemented via Salesforce across CBRE's Portfolio Services. This standardized framework ensures consistent, accurate, and timely financial reporting across all major Service Centers.

○International Operational Scope: Successfully deployed and managed financial operations across five key global centers (Brazil, Mexico, the United States, Manila, and Warsaw), streamlining cross-country reporting and compliance.

○Financial Reporting & Compliance: Held direct responsibility for preparing and reviewing financial reports and statements for high-profile, US-based corporate clients, including Google, Starbucks, and Centender, consistently ensuring accurate and timely delivery.

○Capacity Building & Expansion: Played a critical role in global expansion efforts, including training new hires and contributing to the successful establishment of a new Service Center in India, ensuring all personnel understood Portfolio Services guidelines and business practices.

Team Leadership Environment

○Scaling Team Management: Proven ability to manage and motivate agile teams ranging from 11 to 22 analysts, adapting to varying company strategies and focusing on continuous talent development.

○Performance-Driven Goals (KPIs): Focused team efforts on achieving critical Key Performance Indicators (KPIs), specifically ensuring high adherence to Service Level Agreements (SLAs) and timely delivery of work to maintain company growth.

○Strategic Client Relationship Building: Emphasized the importance of building robust relationships with clients to gain a deeper understanding of their needs, thereby improving service quality and alignment.

Operations & Process Management

○Global Training & Onboarding: Designed and executed comprehensive training programs for new hires across multiple countries, ensuring organizational guidelines and business line complexities were fully understood from the start.

○Diverse Operational Acumen: Holds experience managing complex operational functions outside of RE, including reviewing financial reports, managing resources for R&D contracts (Petrobras, Hiroshima University), and coordinating high-level company logistics.

Screening Interview - Key Observations

Hulyãn presents as an operations leader with a strong track record in capacity scaling and building "zero-to-one" operational systems within complex enterprises. He is motivated by the professional challenge of a high-growth environment and is actively seeking a change after seven years at his current company.

○Systems Implementation (Zero-to-One): He possesses deep, direct experience in building operational processes from scratch. At CBRE, he led the global project to replace email-based workflow management with a standardized Salesforce system. This task was essential for tracking productivity and deliverables across multiple global service centers.

○High-Growth Management: He is comfortable operating in environments where processes are continuously being developed. He cited the experience of managing his center's growth, which doubled its capacity in one year, requiring analysts to train new hires while assimilating new processes themselves (a "building the plane during the flight" approach).

○Risk Mitigation from Failure: He provided a specific example of developing a global standardized payment manual after personally facing documentation issues when receiving new, high-risk accounts. This demonstrates the ability to identify systemic failures and convert them into sustainable organizational solutions.

○Direct US Client Exposure: Most of his current clients are US-based corporate entities (including Google, Starbucks, and Santander).

○Leadership Style and Team Size Expectation: He adopts a supportive, non-micromanaging leadership style. He emphasizes the importance of understanding individual analyst needs. In this regard, he is seeking clarity on the expected team size, as he prefers not to return to managing very large teams (like his previous team of 22 analysts), arguing it limits his ability to provide meaningful support and coaching.