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Danna Afanador | Deck Operations Manager

Location: Barrranquilla, Colombia
Compensation range discussed (USD): $2,000 - $2,800
LinkedIn Profile | Email: [email protected] | Phone: +57 300 437-1813

Summary

Operations and Relationship Manager with over 6 years of experience in management and leadership across Commercial Real Estate, Logistics, Tech, and Outsourcing. She specializes in Nearshore account management, possessing deep exposure to U.S. companies, including Good Harbor CRE, Resolute Solutions, and Lean Solutions Group. Excels in VIP client relationship management, successfully supporting major U.S. supply chain accounts (Walmart, Target). Her impact includes securing a partnership guaranteeing $200,000 in yearly revenue and scaling teams from 7 to 90 people, building operational teams across Colombia and the Philippines. Proficient in SOP development and CRM/task tools like HubSpot, Slack, Monday, and ClickUp.

Candidate Snapshot

US Experience:

→Direct experience supporting the operations of U.S.-based companies:

○ Good Harbor CRE (Commercial & Residential Real Estate), 

○ Resolute Solutions (Global IT, Business Process Reengineering & Technology Implementation).

○ Lean Solutions Group (Supply Chain, AI-driven Automation & Nearshore Talent Solutions).

Real Estate Operations Specialist:  

→ Specific experience in Property Management functions, including Tenant Success & Retention, rent collection, maintenance ticket resolution, and community engagement across 6 commercial and residential properties.

Large-Scale Team Leadership: 

→ Proven ability to lead and manage large operational teams (up to 98 people) across multiple geographies (Colombia and the Philippines), ensuring service continuity and quality.

Operational Excellence & SOPs: 

→ Expertise in streamlining workflows through the development of SOPs and project proposals, driving efficiency and alignment with client goals.

Education:

→ Specialization in Organizational Communication | Pontificia Universidad Javeriana (2020) → Bachelor's Degree in Social Communication and Journalism | Universidad del Norte (2018)

Certifications:

→AI Applications in Marketing and Finance

→AI Fundamentals for Non-Data Scientists

→Digital Design Applications Course

→Google Ads Creative Certification

→Google Ads – Measurement Certification

Meet Danna

This video from our screening interview provides a look into Danna's background and her experience.

Key Qualifications & Highlights 

Real Estate Experience

○ Tenant & Portfolio Management: Managed relationships across 6 U.S. properties (5 commercial, 1 residential), focusing on Tenant Success & Retention to ensure long-term partnerships and occupancy stability.

○ Operational Streamlining: Collaborated with Property Management, Maintenance, and Finance teams to streamline workflows and enhance overall operational service quality and reporting

○ Customer Lifecycle & Engagement: Oversaw the complete Customer Experience lifecycle, including new tenant onboarding, Community Engagement, and efficient Rent Collection and payment tracking.

○ Issue Resolution & Vendor Coordination: Drove rapid Issue Resolution by managing maintenance tickets, coordinating with vendors, and handling emergencies with a focus on fast and efficient problem-solving.

Team Leadership Environment

○ Multi-Geographic Leadership: Managed high-performance operational teams of up to 98 people across Colombia and the Philippines, maintaining quality for demanding U.S. commercial clients (e.g., Walmart, Target).

○ Talent Development & Coaching: Designed and monitored Coaching & Training programs to elevate team capabilities and service delivery based on performance results and key metrics (KPIs).

○ Culture & Engagement: Developed communication plans and internal programs to strengthen employee engagement and reinforce corporate culture across large, diverse teams.

Operations & Process Management

○ Tech-Enabled Operations: Expert proficiency in managing complex operations, customer service, and project escalations using core platforms like HubSpot, Slack, Monday, and ClickUp.

○ Operational Optimization: Formalized business processes by developing SOPs and strategic project proposals to ensure consistency and alignment with client goals.

○ Strategic Revenue Impact: Successfully managed a key client partnership that guaranteed $200,000 in annual recurring revenue through effective business development and relationship stewardship.

Screening Interview - Key observations

○ Zero-to-One Competency: Demonstrated ability to build core operational functions from the ground up, citing a prior project where she created an entire Relationships Management system (tracking, ticketing, and automation) from scratch for a real estate company. She places a high value on developing SOPs to ensure the system’s longevity and scalability.

○ Team Scaling & Development: Successfully scaled an initial team of 7 people into 90 across four specialized departments by identifying and leveraging individual talents through an internal growth program, demonstrating experience managing high-growth environments.

○ AI Integration & Philosophy: Expressed strong motivation for the role's intersection with AI, mentioning she actively seeks learning in this domain. She views AI as a critical support tool for boosting operations (e.g., used extensively for automated communication/payment tracking in her previous role) by structuring proper SOPs and prompts.

○ Operational Mindset: Her professional focus is on being a "good puzzle piece" within an organization, prioritizing the alignment of individual effort with company goals over personal gain, and seeking to understand the deep operational needs of the team.