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Christopher Jeffries | Deck Operations Manager

Location: Ecuador

Compensation range discussed (USD): $2,000 - $2,800

LinkedIn Profile | Email: [email protected] | Phone: +44 7879 453435

Summary

Operations Leader with 10+ years of experience in Financial Services (Barclays) and Real Estate (June Homes - PropTech). Expertise includes large-scale operational management in the United Kingdom and the United States, where he oversaw teams of up to 23 people and coordinated operations across five global sites. He is a subject matter expert in regulatory compliance (KYC, FCA, FOS), consistently exceeding SLA, QA (95% pass rate), and audit targets. Recently, he used SQL and Tableau to manage procurement for 850+ properties at June Homes, achieving a 50% improvement in billing efficiency through process automation. His value lies in establishing data-driven workflows, managing vendor risk, and resolving complex, high-stakes operational bottlenecks.

Candidate Snapshot

Dual Industry Expertise:

→10+ years of operational leadership in highly regulated sectors: Financial Services (Barclays Bank) and PropTech / Real Estate (June Homes, US Market).

Real Estate Operational Excellence:

→Managed the acquisition and financial onboarding of 850+ properties for a US-based PropTech firm (June Homes), leveraging SQL and Tableau to drive a 50% improvement in billing efficiency through process automation.

Team Leadership:

→Direct leadership of high-stakes teams of up to 23 people focused on regulated customer complaints and operational delivery, with a focus on coaching and quality.

Metrics & Compliance Focus:

→Consistently exceeded core KPIs, including SLA and QA targets (95% pass rate), and maintained strict regulatory compliance (FCA/FOS standards).

Education:

→Diploma of Higher Education - Computer Systems (Networks) | Nottingham Trent University

Certifications:

→A Level in Geography | Bournemouth School

→A Level in Information Technology | Bournemouth School

Tools:

→Data & Reporting (Tableau, Excel, Google Sheets) | Advanced (10+ years) : Building dashboards, pivot tables, data cleansing, live tracking, and shared reporting.

→Microsoft Office Suite (Word, PowerPoint) | Advanced (10 years) : Creating detailed reports, professional decks, and templates.

→CRM & Case Systems (Primary: Respond) | Advanced (8 years) : Regulated complaints handling and workflow management.

→JIRA | Intermediate (3 years) : Sprint planning and issue tracking.

→Procurement & Billing Platforms | Intermediate (1.5 years) : Supplier billing, audit checks, and document control.

→Notion | Intermediate (2 years) : Project management and documentation.

→Power BI | Beginner (1 year) : Learning for operations reporting.

→Python | Beginner (1 year) : Basic automation and data tasks for upskilling.

Meet Christopher

This video from our screening interview provides a look into Christopher's background and his experience.

Key Qualifications & Highlights

Real Estate Experience

○PropTech Specialization: Focused on financial and vendor operations across 850+ properties in diverse US markets, including New York, California, Texas, Boston, and Washington State.

○Efficiency & Automation: Leveraged SQL and Tableau for data-led analysis and process refinement, resulting in a 50% improvement in billing efficiency across over 1,500 monthly utility bills.

○Vendor Management & Compliance: Reduced vendor-related issues by 25% using data insights, delivered audit-ready reports, and successfully managed operations under US tax requirements (W-8BEN status) and diverse US time zones.

Team Leadership Environment

○Team Scale & Focus: Directly managed high-stakes teams of up to 23 people focused on regulated customer complaints and critical operational delivery.

○Quality & Compliance Oversight: Consistently maintained exceptional quality, evidenced by achieving a 95% QA pass rate over 12 months in highly regulated environments (FCA/FOS standards).

○Global Coordination: Managed large-scale remediation programmes in collaboration with teams across five global sites, ensuring projects were delivered ahead of deadlines and improving overall audit readiness.

Operations & Process Management

○Operational Compliance & Improvement: Managed operational compliance during FCA reviews, redesigning processes that resulted in a 20% reduction in turnaround times through effective stakeholder coordination.

○Data-Driven Performance: Drove continuous improvement by utilizing performance dashboards and strategic reporting, including delivering regular KPI dashboards to senior stakeholders for performance insight.

○Coaching & Development: Identified team development needs and delivered tailored onboarding and upskilling programs, fostering a positive team culture through recognition and feedback to improve morale and retention.

○Standards & Training: Designed and regularly updated all training materials to ensure alignment with operational standards, brand guidelines, and FCA-compliant regulatory changes.

Screening Interview - Key Observations

Overview & Motivation

○Strong Fit/Interest: Views AI as the future and believes the opportunity aligns well with his existing skill set. He is not currently interviewing with other companies, indicating focused interest in Henry.ai. ○Relevant US Market Exposure: Recent remote experience with a US-based PropTech firm (June Homes) involved managing procurement and financial operations across various US time zones (ET to PT).

Operational Leadership & Zero to One

○Expert in Systemization (0-1): Proven ability to build formal processes from ambiguity. At Barclays, he expanded a 20-page basic process into a 250-page official guidance document, coordinating Compliance, QA, and Audit teams to meet strict regulatory standards.

○Regulated Leadership: Over 10 years at Barclays, including managing high-volume, high-stakes operations (PPI, Collections, Remediation), demonstrating the ability to lead teams under intense regulatory scrutiny and maintain high-quality targets (95% QA pass rate).

○Scaling & Training: Led teams up to 23 people and later led training for a 250-person department and 1,000 offshore colleagues (India) on critical regulatory changes, showcasing deep capability in knowledge transfer and quality control at scale.

○AI/Automation Context: Has experience using data analysis to refine an automated complaint logging system at Barclays (analyzing duplicates to improve the AI tool's filtering logic), demonstrating a practical understanding of improving automated workflows.