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Barbara Fiakofski | Deck Operations Manager

Location: Curitiba, Brazil

Compensation range discussed (USD): $2,000 - $2,800

LinkedIn Profile | Email: barbaracaparica@hotmail.com | Phone: +55 41 99152-1632

Summary

Operations Leader with 5+ years of experience across FinTech, AI, and Real Estate. Has worked at multinational firms Turing, Wipro, and CBRE, supporting US operations by auditing property leasing contracts (CBRE) and managing analyst teams for a global tech leader (Turing). Experience leading multicultural teams of 10-15+ in high-impact operations, designing and implementing processes for high-quality data annotation, prompt creation, and model performance evaluations for Reinforcement Learning from Human Feedback (RLHF). Expert in process design, ensuring high data quality for AI models, and monitoring critical KPIs (SLA, team efficiency). Notable background in financial and legal contract auditing and reporting for US real estate leases using Salesforce/APEX.

Candidate Snapshot

US Market & Real Estate Focus:

→Critical experience managing client reports, updates, and performing audits of legal/financial contracts related to United States real estate leases.

Team Leadership:

→Led multicultural teams of 10-15+ analysts, optimizing resource allocation and driving continuous improvement to reduce backlog via task forces.

Process Design & Training:

→Expert in building processes from scratch (0-to-1 development), including creating the first SOPs, customized training materials, and implementing communication and feedback frameworks.

AI Technology:

→Specialized expertise in Reinforcement Learning from Human Feedback (RLHF), designing high-quality data annotation and prompt creation processes for AI model evaluation.

Measurable Impact:

→Drove 2500+ successful project implementations and consistently tracked key performance indicators (KPIs) like Data Quality, Team Efficiency, and SLA.

Education:

→Management Executive Program | The University of Akron (2022)

→Bachelor’s Degree in International Relations | Centro Universitário Curitiba (2018)

Certifications:

→EF SET English Certificate 72/100 (C2 Proficient) | EF SET (2025)

→Business English Program | The University of Akron (2022)

→Immersive Spanish Course | Don Quijote, Barcelona, Spain (2014)

Meet Barbara

Due to a technical issue with our call recording system, the video from Barbara's screening interview is unavailable. We have asked her to record a brief video introduction, and we will upload that video here as soon as it becomes available.

Key Qualifications & Highlights

Real Estate Experience

○ US Lease and Contract Auditing: Specialized in the control and auditing of legal contracts and property leases within the United States market (CBRE), ensuring regulatory compliance and financial accuracy.

○ Database Management & Reporting: Managed client reports and updates for US real estate projects and maintained the core database, specifically utilizing Salesforce/APEX for updates, data accuracy, and auditing.

○ Financial Reconciliation & Analysis: Conducted daily and monthly financial report updates, performed reconciliations, and analyzed financial information to provide strategic insights for US stakeholders.

Team Leadership Environment

○ AI Team Leadership (RLHF): Currently leads a team of 12 analysts at Turing, specializing in Reinforcement Learning from Human Feedback (RLHF), focusing on data quality, content development, and prompt evaluation for a major US-based technology client.

○ Multidisciplinary Team Management: Previously led a multidisciplinary team of 10–15 people at Wipro, overseeing the implementation of corporate card solutions and compliance tools for North American banks and card issuers.

○ Cross-Functional & Cultural Coordination: Coordinated cross-functional work across multiple departments and countries (LATAM, US), consistently ensuring delivery excellence and serving stakeholders in banking, payments, and global tech.

Operations & Process Management

○ Process Definition (0-to-1): Expert in defining and implementing strategic processes, SOPs, and customized training programs to scale operations and improve service quality across different industries.

○ KPI-Driven Operations: Successfully controlled report delivery and database updates against defined KPIs, including processing volume and data quality, leading Task Forces to optimize and reduce backlog.

○ Resource Optimization: Proactively managed resource allocation, utilized strategic weekly meetings with multicultural teams, and successfully implemented Task Forces to reduce operational backlog and optimize efficiency.