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Khaled Ghandour - Data Entry & Content Formatting Specialist

Location: Barranquilla, Colombia

Compensation Range Discussed (USD): $1,000 - $1,300/month

LinkedIn Profile | Phone: +57 314 2579939

Email: khaledghandourchemaysetech@gmail.com

Schedule Availability (EST): Proposed 10-hour daily window in EST is 8:00 AM – 6:00 PM. But is also open to minor adjustments if needed.

Earliest date the candidate can join the company: Immediately.

Summary

Data Entry Specialist with a Bachelor’s Degree in Systems Engineering (In Progress) and around 5 years of experience supporting US-based clients in the healthcare, insurance, home services, and legal industries. He has managed complex operational records at Solvo Global, Foundever, TTEC and AGR Group, including executing a migration of 10,000 accounts containing sensitive financial data into Salesforce. His expertise centers on standardizing unstructured data and managing databases using Advanced Excel functions like VLOOKUP, data validation, and conditional formatting. He actively translates these refined datasets into highly visual presentations, master tables, and interactive Power BI dashboards. Proficient in adapting to internal CRM platforms like Briefcase and HelpScout, he combines meticulous data formatting with tools including Canva and ChatGPT to optimize step-by-step workflows and ensure structural consistency.

Meet Khaled

This video from our screening interview provides a look into Khaled’s background and experience:

Candidate Snapshot

US-based Experience

• 5 Years of Direct US Market Support: Extensive experience working with U.S.-based clients across the healthcare, insurance, home services, and legal services sectors.

• Client Exposure: Supported specific U.S. client operations including an orthopedics clinic United Healthcare, Allstate, and Shell Energy, managing sensitive patient and customer data.

Large Datasets & Visual Documentation Formatting

• Large Dataset Management: Proven capability in extracting and cleaning highly disorganized, unstructured data from Excel books containing multiple sheets of body shop and insurance customer records.

• Data Structuring & Cleaning: Expert in using data validation, conditional formatting, and VLOOKUP in Advanced Excel to identify errors, standardizing missing fields, and ensuring dataset accuracy prior to migration.

• Visual Documentation: Highly proficient in translating scrubbed data into master tables and interactive visual presentations using Power BI over a two-week complex data project. Leverages Canva to design professional PDF deliverables and presentations for external clients.

Data Entry Expertise

• Operational Execution: Processed 30+ to 80+ daily records across multiple roles, accurately entering case details, billing information, and updates into internal systems and CRM tools (Salesforce , HelpScout, Briefcase, GoHighLevel).
• Quality Control: Achieved a 95%+ accuracy and quality score across documented records , strictly adhering to SOPs, and utilizing automated Excel formatting rules to prevent manual errors during highly repetitive tasks.

AI Tools Experience

• ChatGPT for Workflow Optimization: Actively uses ChatGPT to break down and logically organize step-by-step procedures for complex data cleaning tasks.

• AI Pipeline Auditing: Managed an internal CRM (Briefcase) integrated with an Excel sheet updated by AI, responsible for performing quality control on the AI's data entry to prevent discrepancies

Education & Languages

• Bachelor of Science in Systems Engineering (In Progress) | Universidad de la Costa (Expected - 2027)
• Languages: Spanish (Native), English (Advanced), Arabic (Native)

Tools Used

• Data Management & Reporting: Advanced Excel (VLOOKUP, data validation, conditional f

ormatting, filters | 3+ years), Google Sheets (Advanced | 3+ years), Power BI, Jira.

• CRM & Internal Systems: Salesforce (Advanced | 5 years), GoHighLevel (Intermediate | 2 years), HubSpot (Intermediate | 1 year), HelpScout, Briefcase, Sigma, ECW.

• Project Management & Collaboration: Slack (Advanced | 3+ years), Zoom / Google Meet (Advanced | 3+ years), Trello / Asana (Intermediate | 2 years), Notion (Intermediate | 1 year), ClickUp (Beginner / Familiar).

• Design & Presentation: Canva, PowerPoint, Google Slides.

• General, Automation & AI Tools: Google Workspace, ChatGPT, Airtable (Beginner / Self-learning), Zapier (Beginner / Self-learning).

Key Qualifications & Highlights

• Massive CRM Migration & Sensitive Data Handling: Successfully executed a high-stakes project migrating 10,000 accounts from a legacy software (Sigma) to Salesforce for Shell Energy. He manually transferred highly sensitive information (Social Security numbers and credit card details) maintaining zero errors through strict Excel-based tracking and team coordination.

• Complex Data Structuring & Dashboard Architecture: Transformed a severely unstructured Excel dataset of car insurance customers into a fully functional, filtered master table and interactive Power BI dashboard. He independently resolved column misalignments and utilized data validation to standardize inputs over a two-week period.

• Proactive Quality Assurance & Stakeholder Escalation: Demonstrates a rigorous approach to data integrity by proactively isolating missing or inaccurate records (using yellow highlighters in Excel) and escalating them to stakeholders for correct information, simultaneously structuring the remaining data to prevent workflow bottlenecks.

• High Adaptability & Process Logic Integration: Highly adaptable to proprietary internal systems across different sectors (orthopedics, insurance). He leverages ChatGPT not to process data, but to strategically structure his operational step-by-step logic, maximizing efficiency and minimizing stress during repetitive, high-volume tasks.

Screening Interview - Key Observations

• Motivation for Job Search: Actively looking for a new opportunity as his current employer, Solvo Global, is shutting down their offshore operations to move the business entirely back to the United States.

• Proactive Data Structuring & Communication: When encountering messy, unstructured datasets missing key fields (like names or phone numbers), he demonstrated a proactive approach by immediately highlighting the anomalies and communicating with stakeholders to fetch the correct data, while concurrently reorganizing the functional columns to avoid downtime.

• Task Preferences & Workflow Optimization: He explicitly enjoys working with data, numbers, and structuring messy information. He thrives in environments where he can apply logical rules (like data validation and conditional formatting) to automate error prevention, actively utilizing ChatGPT to outline step-by-step cleaning procedures for complex projects.

• Tool Familiarity & Self-Assessed Growth: While highly proficient in Excel and Power BI, he momentarily struggled to recall the name of a secondary presentation software during the interview. However, he quickly pivoted to emphasize his ability to learn on the job, noting that he entirely taught himself how to use Canva for professional client presentations while in a previous role.

• Approach to Repetitive Work: He maintains a high accuracy rate in highly repetitive data entry tasks by relying on system rules (such as automatic date formatting) rather than purely manual focus, ensuring he remains calm and fluid rather than stressed when handling large volumes of information.

• Unanswered Questions & Setup Queries: His primary queries regarding the position were confirming whether the one-year contractor project had the possibility of an extension based on performance, and establishing a timeline for when he could expect feedback regarding the next steps in the interview process.